Turboair Privacy Policy

1. Introduction

Welcome to Turboair! Your privacy is very important to us. This Privacy Policy explains how we collect, use, share, and protect information from individuals who access or interact with our website and services at turboair-shop.com. By using our services, you agree to the practices described here.

2. Information We Collect

We collect personal data you voluntarily provide and data generated through use of the site:

• Account & purchase data: name, email, phone, shipping/billing address, order details.

• Payments: details necessary to process your payment (handled by certified payment processors; we do not store full card information).

• Support & communications: messages, tickets, and contact preferences.

• Technical & usage data: IP, device identifiers, browser, pages visited, timestamps, and referrers (via cookies and similar technologies; see our Cookie Policy).

3. How We Use Your Information

We use data to:

• Process orders and payments; manage shipping and returns.

• Provide customer support and manage your account.

• Improve the site and user experience (analytics and performance).

• Send transactional communications and, where permitted by law, marketing (you can unsubscribe at any time).

• Comply with legal obligations, prevent fraud, and ensure security.

4. Sharing Information with Third Parties

We may share data with processors that help us operate the store:

• Payment processors, logistics and carriers, email/SMS platforms, analytics, and hosting providers.

These third parties process data only under our instructions and with appropriate security measures. We do not sell your information.

5. Legal Basis & Retention

We process your data based on: performance of a contract (your purchase), legitimate interests (service improvement, fraud prevention), legal compliance, and—where applicable—your consent (marketing/cookies). We retain data only as long as necessary for the purposes described and to meet legal obligations (e.g., tax).

6. Information Security

We apply reasonable technical and organizational measures (encryption in transit, access controls, monitoring) to protect your data against unauthorized access, use, or disclosure.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, update, port, or delete your data; object to or restrict certain processing; and withdraw consent where applicable. To exercise your rights, email turboaireacondicionado@gmail.com. We will respond within applicable deadlines.

8. Cookies & Tracking Technologies

We use cookies and similar technologies for site functionality, analytics, and personalization. See our Cookie Policy for details and how to manage your preferences.

9. International Transfers

We may process data in countries other than your country of residence via our providers. Where we do so, we apply appropriate safeguards in line with applicable regulations.

10. Children’s Privacy

Our services are not directed to children. If you believe a child has provided us with personal data, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will post the current version on turboair-shop.com and indicate the date of the update. Your continued use of the site constitutes acceptance of the changes.

12. Contact

For questions, requests, or to exercise your rights, contact us at: turboaireacondicionado@gmail.com.