Exchange and Return Policy

Exchange & Return Policy — Turboair

Please read carefully so you won’t be inconvenienced in any way.

Don’t worry — we’ve got your back!

We recommend that before sending any product for an exchange or return, you contact our Customer Support at turboaireacondicionado@gmail.com to receive guidance on how to proceed.

Return Policy

Right of Withdrawal (Change of Mind)

If you made your purchase on www.turboair-shop.com, received the product in perfect condition, and are still not satisfied, you may request to cancel the purchase by emailing turboaireacondicionado@gmail.com.

Withdrawal period:
You have up to 7 calendar days from the date you receive the product to register your withdrawal.

⚠️ Note: This right does not allow for product “trial/use.” The item must be unused.

Return Conditions

  • The merchandise must be shipped via the postal carrier to the address provided by our support team.

  • The product must be in its original packaging, with manuals and accessories included.

  • You must include proof of purchase.

  • The item must show no signs of use.

❌ Products that do not meet these conditions will not be accepted and will be returned to the sender.

Refunds

  • Credit card: The refund may appear within up to two subsequent billing statements.

  • Refunds are processed only after the product is received and inspected at our Distribution Center.

📌 Important: Every return must be pre-authorized by support. Include a brief explanatory letter with the product. Orders sent without prior authorization will be refused.

Automatic Order Cancellation by Turboair

Your purchase may be automatically canceled if:

  • The card charge cannot be processed.

  • The order data contains inconsistencies.

  • The product is out of stock.

Refunds for Cancellations

A refund will be issued to the buyer in the following situations:

  • Delivery is impossible due to a nonexistent or inaccessible address.

  • Stock unavailability of the purchased product.

In both cases, the refund will be made via the same payment method used at checkout (excluding shipping costs, if any). The buyer will be notified.